DENIM RETAIL GROUP, SA
Last updated: MAY 2025
In accordance with our Terms and Conditions, by using the BONAGE website, users agree that the purchase of goods, promotions, discounts and any other commercial activity carried out through the site or digital media owned by BONAGE will be subject to this Exchange and Return Policy.
PROCEDURE FOR EXCHANGES AND RETURNS
To request an exchange or return, the user must send an email to servicio.cliente@bonage.com, or visit one of our BONAGE branches, fulfilling all the requirements indicated below.
GOODS EXCHANGES
The user accepts the following conditions and costs associated with the product exchange process:
Time : The application must be made within 30 calendar days after the purchase date.
Product conditions: The item must have all its tags, be in perfect condition, and show no signs of use. One (1) exchange is allowed per purchase.
Invoice : A copy of the invoice or gift receipt, if applicable, must be attached or presented.
Products that are not eligible for exchange : Exchanges are not accepted on discounted merchandise (SALE), accessories, white garments or washed garments, except in the case of a proven factory defect.
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Review : BONAGE will examine the received product and notify the user via email, within a maximum of 5 business days, whether or not the exchange is applicable.
Shipping costs:
In the case of voluntary exchanges, the user will assume the shipping costs:
Panama Metropolitan Area: B/.4.99
Interior of the country: B/.7.99
In case of factory defect or shipping error, BONAGE will assume the costs.
Processing times: The delivery process for a new product will begin once payment has been verified. Transactions are validated starting the next business day after the purchase.
RETURN OF GOODS
The applicable conditions and costs for returns are as follows:
Timeframe : Must be requested within 30 calendar days of purchase.
Product conditions : The item must retain its tags and be in perfect condition.
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Invoice : A copy of the invoice or gift receipt, if applicable, must be attached or presented.
Non-returnable products : No returns are accepted for discounted products (SALE), accessories, white garments or washed garments, except in cases of factory defects.
Review : BONAGE will carefully review the returned product and notify the user by email, within 5 business days of receiving it, whether or not the return is valid.
Refund :
If the return is approved, the refund will be processed to the same payment method used for the purchase, within the next 30 days.
The refund only applies to the value of the product. Original shipping costs and return shipping costs will not be refunded.
Shipping costs:
In the case of voluntary returns, the user will bear the costs:
Panama Metropolitan Area: B/.4.99
Interior of the country: B/.7.99
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In case of factory defect or shipping error, BONAGE will assume the costs.
Processing times: As with exchanges, delivery or refund times begin counting from the validation of payment and transactions in business days.
