In accordance with the provisions of the Terms and Conditions : By using the Site, Users agree that the purchase of goods, enjoyment of promotions, discounts, activities and any commercial activity carried out through the Site or through digital media owned by BONAGE, will be subject to this exchange and return policy:

1. PROCEDURE FOR EXCHANGES AND RETURNS

• The User must send an email to servicio.cliente@bonage.com to process their change, complying with all requirements.

2. CHANGES IN GOODS

The User accepts that the conditions and costs for processing changes after the purchase and delivery of the merchandise will be as follows:

• Time : Must be within 30 consecutive days after purchase.
• Conditions : The product must have all its tags and be in perfect condition. Only one (1) exchange is allowed per purchase.
• Invoice : Add a copy of the invoice or gift receipt if applicable.
• Merchandise that cannot be exchanged: Discounted merchandise, accessories, white garments and washed garments cannot be exchanged, unless a factory defect is proven.
• Review; To apply for an exchange of an item, upon receiving the product to be replaced, BONAGE will proceed to carefully examine its condition; subsequently, BONAGE will communicate by email within 5 business days after receipt, whether the exchange is approved or not.

• Costs for collecting the merchandise:

• The cost of the product exchange process will be borne by the user, according to the Delivery Policy ; the cost will be B/.4.99 for the Metropolitan Area of ​​Panama, and B/.7.99 for the interior of the country. 
• In case of factory defects or error in the product chosen instead of the one sent, BONAGE will assume the cost.

• Processing times : In all cases, the delivery time starts running from the moment the payment is verified, always taking into account that the operations begin to be validated on the business day following the day of purchase.

3. RETURN OF GOODS

The User accepts that the conditions and costs for processing returns after the purchase of the merchandise will be as follows:

• Time : It must be within 30 consecutive days after purchase.

• Conditions : The product must have all its labels and be in perfect condition
• Invoice : Add a copy of the invoice or gift receipt if applicable.
• Merchandise that cannot be returned: Discounted merchandise, accessories, white garments, and washed garments cannot be exchanged unless a factory defect is proven.
• Review : To process a return, we will carefully examine the returned product and notify you by email within the next 5 business days after receipt, whether the return is approved or not.
• Refund : The refund will be applied once it is validated under the aforementioned guidelines, in the same form of payment in which the purchase was made within the next 30 days.
• The refund applies to the money corresponding to the value of the garment; it does not include under any circumstances the shipping costs incurred for the return or the original shipping cost.

• Costs for collecting the merchandise:
• The user will be responsible for the costs associated with the product return process, in accordance with the Delivery Policy ; the cost will be B/.4.99, for the interior of the country B/.7.99.

• In case of factory defects or error in the product chosen instead of the one sent, BONAGE will assume the cost.

• Processing times : In all cases, the delivery time starts running from the moment the payment is verified, always taking into account that the operations begin to be validated on the business day following the day of purchase.