RAQUEL PALAZZO JEANS

Products Not Eligible for Exchange: Exchanges are not accepted for products in the “SALE” section, i.e., discounted merchandise, accessories, white garments and washed garments cannot be exchanged, unless a factory defect is proven.

Requirements: A purchase invoice must be presented and the product must be in perfect condition, with its respective labels.

Timeframe: Changes can be made within 30 consecutive days after the purchase date.

Conditions: The product must be in perfect condition, without signs of use, with all its original labels and in its original packaging.

For exchanges and returns, shipping and handling fees may apply, according to our Delivery Policy. If your first purchase qualified for free shipping, exchanges will incur a $4.99 delivery fee.

Restrictions apply, see Returns and Exchanges Policy

• For delivery times, we only count business days (Monday to Friday).
• Orders are not processed on Saturdays, Sundays or holidays.
• All shipments include 7% ITBMS
• Flash Delivery and ASAP are only available in the Panama City metropolitan area. Payment methods: Visa, Yappy, ACH (Banco General)
• FREE DELIVERY: Your purchases of $100.00 or more (excluding ITBMS). Delivery times are 1-2 business days in Panama City and 3-5 business days to the rest of the provinces.

Panama Metropolitan Area

ASAP - Home Delivery: $4.99
Estimated time: 1–2 business days
In cases where the home address is outside the 9km radius, Bonage will contact the customer to collect the corresponding amount for the additional km ($0.50 per km).

FLASH DELIVERY- EXPRESS PANAMA METROPOLITAN AREA: $5.99
Estimated time: 1 business day (Less than 24 hours)
Call 6275-3238. Credit card and Yappy payments only. Not valid Saturday, Sunday, or holidays.

Shipping to the rest of the country (Restrictions apply)

SHIPPING TO THE REST OF THE COUNTRY (Restrictions Apply)

STANDARD DELIVERY : $7.99 - 5-7 business days.

EXPRESS DELIVERY : $9.99 - 3-4 business days

BONAGE RESERVES THE RIGHT TO CHANGE THE SHIPPING PRICE ACCORDING TO DELIVERY POLICIES.

Coverage and Exceptions, see Delivery Policy .

PICK UP IN STORE:

The customer must select the branch where they wish to pick up their order on the payment screen, taking into account that delivery times vary from 2 to 7 business days for each store selected.

At Bonage, every delivery counts. We want your order to arrive quickly and safely.

At Bonage, your privacy is our priority. Our virtual fitting room uses artificial intelligence to help you visualize how our clothes would look on you, which may involve slight adjustments to your image for a more realistic experience. This preview is completely private: only you can see it, and it's automatically deleted at the end of your session. We don't store or access your photos at any time. The entire process is protected with modern encryption technology, so you can try on clothes with confidence, knowing your information is safe and secure.

For more details about our Privacy Policy, please see here.